A budget airline has been blasted for leaving customers in the dark after announcing it would no longer operate flights between Perth and Bali.
Citilink Airline has permanently cancelled all flights between the two cities for the remainder of 2025, extending an earlier suspension which was set to end on May 1.
A spokesperson for Perth Airport confirmed the suspension on Wednesday, telling Daily Mail Australia: 'A return date has yet to be confirmed by the airline'.
Passengers who booked flights directly through the Indonesian carrier have or will be notified, PerthNow reported.
Those who booked through third parties will be notified once travel agents receive confirmation of the decision.
Before suspending flights for the remainder of the year, the budget airline refused to confirm whether services would return as normal beyond May 1.
Earlier this month, a Citilink spokesperson told The West Australian that 'no one is sure what will happen after May 1'.
Travellers immediately took to a popular Bali travel Facebook page to question whether to cancel their flights amid the uncertainty.
Citilink has cancelled all flights to and from Perth for the remainder of 2025
A spokesperson for Perth Airport confirmed the suspension adding it was not yet clear when services would return.
'Citilink called me yesterday and they have officially cancelled all flights until end of April and you can receive a full refund,' one user said.
'Apparently, May flights are still scheduled to depart.
'However, if like me, you believe they won't depart in May, you will only receive 75% of your ticket for a voluntary refund.
'To receive a full refund, you have to wait for official communication from Citilink that your flight has been cancelled.'
A number of customers said they had booked alternative flights while waiting to receive a full refund once Citilink announced the cancellation.
The company's TripAdvisor page has been inundated with negative reviews in recent months, with travellers complaining about extended refund periods and short notice periods.
One customer said: 'For me, this is more about the unconscionable practice of refusing to be transparent with Australians about their plans.
'Citilink should just call a spade a shovel and formally announce the cessation of the PER-DPS route to allow passengers to re-book alternative.'
Citilink customers have complained of extended refund periods for affected flights
'Worst airline I have ever dealt with. Cancelled all flights for whole month less than two weeks after booking,' one reviewer said.
'No offer to reschedule. I had to apply for a refund and was told it would take 30 days'.
'It's all gone very quiet. We are booked for August and they won't tell us anything,' another user said.
Other users complained of refund waiting periods of up to two months.
Many customers said they were left disappointed by the experience, having previously enjoyed the price point offered by the budget carrier.
'Our son is going in May and his have been cancelled too. Shame as we used them last year and they were great,' one Facebook user said.
When Citilink began operating flights to Perth in 2023, then-Premier Roger Cook praised the move as an 'incredibly important part of fostering our economic relationship' with Indonesia.
Mr Cook interpreted the decision as 'a sign Indonesia is confident in investing in WA and will ensure we are able to capitalise on the economic, trade and business opportunities that exist with our State's closest international neighbour'.
Don't just visit Bali, experience it! This weekly “Bali Travel & Real Estate News” summary is your key to unlocking a richer, more informed journey.
Tune in each week and discover how to make the most of your time in paradise.
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This Weeks Bali News
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Bali Plans To Bring An End To Illegal Tourist Accommodation
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The new service will connect even more Australian tourists and holidaymakers with Bali, with more than 60 flights between the two destinations every day.
Blog With Photos & Details Here__________________________
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Blog With Photos & Details Here__________________________
Australia-Bali Flight Services Resume After Volcanic Eruption Cancellations
Normal flight services have resumed at Bali’s I Gusti Ngurah Rai International Airport after six flights were delayed and seven more flights were canceled on Friday, 21st March 2025, due to the eruptions of Mount Lewotobi Laki-Laki on the island of Flores in East Nusa Tenggara.
Blog With Photos & Details Here
__________________________
Foreigners Surprised to Receive Free Meal Service While Travelling on a Bus in Indonesia
Meal service on buses in Indonesia is a common facility provided to passengers during their journey. Typically, the cost of the meal is included in the ticket price, allowing passengers to enjoy a meal at a designated restaurant stop without needing to make an additional payment.
Blog With Photos & Details Here
__________________________
Mike Tyson Explores Bali, Meditates, and Prepares to Open a Cafe In Bali
It has been widely circulated on social media that the iconic Mike Tyson is on holiday in Bali. The heavyweight boxing legend, who has a huge fanbase and a successful retirement, has been spotted collaborating with his friends somewhere on the Island of the Gods.
Blog With Photos & Details Here
__________________________
Ogoh-Ogoh Festival in Bali 2025: A Cultural Parade of Art and Tradition
The Ogoh-Ogoh Festival in Bali is a lively and vibrant tradition that marks the island's spiritual preparations for Nyepi, the Day of Silence. In 2025, the Ogoh-Ogoh parade and competition took place in Badung Regency, attracting hundreds of locals and tourists alike.
Blog With Photos & Details Here
__________________________
Bali Governor Issues Policy Updates Impacting International Tourists
Bali’s Governor, Wayan Koster, has signed off on policy changes and updates that will affect all international tourists from now on.
As Governor Koster starts his second term in office, he and his teams are eager to introduce legislation that will help improve the quality of the tourism sector across the island.
Blog With Photos & Details Here
__________________________
Bali Plans To Bring An End To Illegal Tourist Accommodation
Leaders in Bali are speaking out about the impact that illegally operating tourist accommodation is having on the island.
From the potential dangers to tourists to the impact on the environment and the lasting effects on the local economy and communities, one Bali-based academic says enough is enough.
From the potential dangers to tourists to the impact on the environment and the lasting effects on the local economy and communities, one Bali-based academic says enough is enough.
Blog With Photos & Details Here
__________________________
More Australia-Bali Flights To Be Added To Ngurah Rai Airport Schedule
New flight services have been added to the schedule at Bali’s I Gusti Ngurah Rai International Airport.
The new service will connect even more Australian tourists and holidaymakers with Bali, with more than 60 flights between the two destinations every day.
The new service will connect even more Australian tourists and holidaymakers with Bali, with more than 60 flights between the two destinations every day.
Blog With Photos & Details Here
__________________________
Indonesian Immigration Office Confirms Closures Will Affect Bali Tourists
As Indonesia prepares to celebrate Eid al-Fitr, and as Bali is getting ready to also observe the holy day of Nyepi, tourists on the island are being reminded that business hours will be different for the coming week or so.
Blog With Photos & Details Here
__________________________
Road Closures Will Affect Tourists In Bali This Week
As the island prepares for Nyepi, and as Indonesia prepares for the Eid al-Fitr festivities, there will be plenty more cars on the roads and new traffic systems in place to help keep everyone moving safely and easily.
Blog With Photos & Details Here
__________________________
Tourist visa applications for summer 2025 travel surge by 68 %
MUMBAI: Tourist visa applications for summer 2025 have witnessed an unprecedented 68% increase compared to the previous year, according to recent data from visa processing platform Atlys.
Blog With Photos & Details Here
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Last Weeks Bali News
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Tourists traveling to Bali might need to reconsider their travel day outfits from now on. An amusing story coming out of I Gusti Ngurah Rai International Airport is a timely prompt for tourists entering Indonesia to give a moment’s thought to what they are going to wear when they arrive and depart from the province.
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Tourist Arrivals In Bali Continue To Rise As Island Prepares For Nyepi And Eid Festivities
Bali’s I Gusti Ngurah Rai International Airport keeps getting busier. As the only commercial airport in the province, Ngurah Rai International is the main gateway to the Island of the Gods.
As Bali prepares to observe both Nyepi and Eid, Bali Airport is bracing for a massive influx of domestic and international travelers.
Blog With Photos & Details Here__________________________
Indonesia's Bali to suspend telecom services for Nyepi Day on March 29
Jakarta (ANTARA) - Indonesia's Ministry of Communication and Digital Affairs said it would fulfill the Bali Provincial Government's request to temporarily suspend telecommunications and broadcasting services on the island during Nyepi (Silence) Day on March 29.
Blog With Photos & Details Here__________________________
Indonesia sees tourism surge as visitors stay keen on Bali
From west to east, Indonesia’s thousands of islands stretch wider than Canada, meaning an array of options for travellers, and yet most tourists head to one island - Bali.
Blog With Photos & Details Here
__________________________
Unexpected Reason Why Tourists Might Need To Rethink Airport Outfit When Traveling To Bali
Tourists traveling to Bali might need to reconsider their travel day outfits from now on. An amusing story coming out of I Gusti Ngurah Rai International Airport is a timely prompt for tourists entering Indonesia to give a moment’s thought to what they are going to wear when they arrive and depart from the province.
Blog With Photos & Details Here
__________________________
The 24 best things to do in Bali
If you're looking for a guide to Bali's top attractions—along with insider tips for avoiding the hordes and uncovering some lesser-visited gems—you've come to the right place. Here are the best things to do in Bali.
Blog With Photos & Details Here
__________________________
Trump Mulls Travel Ban On 42 Countries
The Trump administration is considering issuing sweeping travel restrictions for the citizens of dozens of countries as part of a new ban, according to sources familiar with the matter and an internal memo seen by Reuters.
Blog With Photos & Details Here
__________________________
Where Asian celebrities went for their spring vacations
Popular Asian celebrities such as Zhang Ziyi, Irene Wan and Vincent Zhao explored Japan and Southeast Asian islands to enjoy the spring atmosphere.
Blog With Photos & Details Here
__________________________
New Free Shuttle Bus Service Will Be Launched In Bali’s Sanur Tourism Resort
Bali’s OG tourism resort, Sanur, has undergone a serious transformation over the last fifty years, especially in the last year.
Sanur is about to become one of Asia’s leading medical tourism destinations and is set to welcome tens of thousands more tourists every year.
Sanur is about to become one of Asia’s leading medical tourism destinations and is set to welcome tens of thousands more tourists every year.
Blog With Photos & Details Here
__________________________
Bali tourist tax: Just how much does Bali make from international visitors
Bali is undoubtedly one of the most popular islands to visit, particularly among Aussies – and in just one year, it’s made a wild amount from tourists
Blog With Photos & Details Here
__________________________
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The team behind the new Medical Tourism Special Economic Zone in Bali’s Sanur has been speaking to the media about their vision for the future.
As Bali prepares to celebrate the opening of the new Bali International Hospital in a couple of months, all eyes are on Sanur as it embarks on a new chapter.
As Bali prepares to celebrate the opening of the new Bali International Hospital in a couple of months, all eyes are on Sanur as it embarks on a new chapter.
Blog With Photos & Details Here
__________________________
Tourist Arrivals In Bali Continue To Rise As Island Prepares For Nyepi And Eid Festivities
Bali’s I Gusti Ngurah Rai International Airport keeps getting busier. As the only commercial airport in the province, Ngurah Rai International is the main gateway to the Island of the Gods.
As Bali prepares to observe both Nyepi and Eid, Bali Airport is bracing for a massive influx of domestic and international travelers.
As Bali prepares to observe both Nyepi and Eid, Bali Airport is bracing for a massive influx of domestic and international travelers.
Blog With Photos & Details Here
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Indonesia's Bali to suspend telecom services for Nyepi Day on March 29
Jakarta (ANTARA) - Indonesia's Ministry of Communication and Digital Affairs said it would fulfill the Bali Provincial Government's request to temporarily suspend telecommunications and broadcasting services on the island during Nyepi (Silence) Day on March 29.
Blog With Photos & Details Here
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